Refund policy
At Petiole Fashion, we are wholeheartedly committed to ensuring your complete satisfaction with every purchase. We understand that, occasionally, issues may arise, and we have implemented clear and comprehensive policies to address them.
We are pleased to accept returns in the unfortunate event of receiving damaged or defective products, or if, by chance, you happen to receive an incorrect item. In such cases, we will promptly and gladly issue a full refund. We kindly request that upon receiving your order, you take a moment to inspect it carefully. Should you discover that the item is defective, damaged, or that an incorrect item has been delivered, please contact us without delay. This will enable us to conduct an immediate assessment of the issue, ensuring we take the necessary steps to rectify it to your utmost satisfaction.
To be eligible for an exchange, please ensure the following criteria are met:
Furthermore, please share the Order ID & return courier tracking ID to facilitate the exchange process. Upon receiving and inspecting your return, we will promptly notify you of the approval status for your refund. If your return is approved, the refund will be processed through your original payment method. Kindly note that the refund may take 3-7 business days to be credited from the date of the return's delivery.
Our exchange policy is designed to be straightforward, operating on a "No Questions Asked" basis. If your dissatisfaction with a product stems from appearance, color, or size-related issues, you have the option to select an alternative product from our collection. To ensure a seamless exchange process, we kindly request that you promptly notify us of your exchange requirement as soon as you identify it. This swift communication allows us to reserve the desired items for you.
To be eligible for an exchange, please ensure the following criteria are met:
Furthermore, please share the Order ID & return courier tracking ID to facilitate the exchange process. Upon receiving and inspecting your return, we will promptly notify you of the approval status for your exchange. If your return is approved, your exchange order will be swiftly dispatched.
Petiole fashaion
Alkazana Centre
Near Karama Park
Karama
Dubai
To commence the return process, please contact us through any of the following channels:
We kindly request that you obtain prior authorization before sending items back to us. Unapproved returns cannot be accepted. Your cooperation is greatly appreciated. Your satisfaction remains our paramount concern, and we are unwaveringly dedicated to ensuring a seamless and exceedingly satisfying shopping experience.
Our commitment is to promptly dispatch all ordered products, typically within 48 hours of successfully placing and accepting your order.
Rest assured, there are no hidden or extra charges. The total payable amount is always transparently indicated at checkout.
Delivery time may vary depending on your specific location and the services provided by our trusted logistics partners. Nevertheless, we strive to deliver orders within 4 to 7 business days.
Note: Pre-order products typically require a dispatch time of 20–45 days. Any exceptions will be explicitly mentioned in the product description.
In exceptional cases where there is a delivery or shipping issue, we will promptly raise a request with the logistics partner and work closely with them to ensure a satisfactory resolution.
OVERVIEW
This website is operated by Petiole Fashions. Throughout the site, the terms “we”, “us” and “our” refer to Petiole Fashions. Petiole Fashions offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us. The headings used in this agreement are included for convenience only.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. Any reliance on the material is at your own risk. This site may contain certain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service without notice at any time. We shall not be liable to you for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your monitor's display of any color will be accurate.
We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction. All descriptions of products or pricing are subject to change at any time without notice. We do not warrant that the quality of any products or services purchased will meet your expectations.
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same credit card, or orders using the same billing/shipping address.
You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account information so we can contact you as needed.
For more detail, please review our Returns Policy.
We may provide access to third-party tools which we neither monitor nor control. You acknowledge that such tools are provided "as is" and without warranties. Use of these tools is at your own risk.
Certain content or services may include materials from third parties. We are not responsible for examining or evaluating their accuracy. We do not warrant or assume liability for third-party materials, websites, or services. Review third-party policies before engaging in any transaction.
If you send comments or creative ideas, you agree that we may use them without restriction. We are under no obligation to maintain comments in confidence or respond to them. You agree that your comments will not violate any rights of others and will not contain unlawful or harmful material.
Your submission of personal information is governed by our Privacy Policy.
Occasionally there may be information that contains typographical errors or omissions. We reserve the right to correct any errors and update information at any time without prior notice, including after an order has been submitted.
You are prohibited from using the site for any unlawful purpose, to violate laws, infringe intellectual property, harass or discriminate against others, submit false information, upload viruses, spam, scrape data, or interfere with security features. Violating this may result in termination of your access.
We do not guarantee that the service will be uninterrupted or error-free. You agree that your use of the service is at your sole risk. All products and services are provided "as is" without warranties. Petiole Fashions is not liable for any damages arising from the use of the service or products.
You agree to indemnify and hold harmless Petiole Fashions and its affiliates from any claim arising from your breach of these Terms or violation of any law or third-party rights.
If any provision is found unenforceable, the remaining provisions will continue in full force.
These Terms are effective unless terminated by either party. You may terminate by ceasing to use the site. We may terminate access if you fail to comply with these Terms.
These Terms constitute the entire agreement between you and Petiole Fashions and supersede all prior agreements.
We reserve the right to update or replace any part of these Terms by posting changes on our website. It is your responsibility to check for updates.
Questions should be sent to petiolefashions@gmail.com.
